Emotional Intelligence “the capacity to be aware of, control, and express one's emotions and to handle interpersonal relationships judiciously and empathetically”.
I recently came across a video about Amazon Go’s new supermarket in Seattle that does not employ a single staff. You scan your phone to enter, pick your food, leave, and then your credit card is charged. Yes, the cameras and sensors do all the work.
How does this relate to emotional intelligence? With the increasing automation of many industries, technical job skills are just not going to be enough anymore. We need to prepare ourselves for the jobs of the future by enhancing our emotional intelligence.
Emotional intelligence is “the capacity to be aware of, control, and express one's emotions and to handle interpersonal relationships judiciously and empathetically”. It is the backbone of communication and problem-solving skills. These skills will be even more so coveted in the future workplace.
If you’re able to manage your emotions and understand other people's’ emotions, that will naturally make you a better communicator. If you have to be critical of a colleague or employee’s work, being empathetic helps in having a productive session.
A terrible leader, on the other hand, may ignore these elements and come across as too harsh. This could lead to demotivated staff and have adverse effects on the company’s success.
Are you emotionally intelligent? Can you manage your emotions? Humans, by nature, are emotional creatures. If someone challenges or triggers our push buttons, that tends to provoke an emotional response. Wherever we go and whatever we do, our emotions follow us.
Things like counting to 10 when you’re angry before you say or do anything, actively thinking about the perspective of others, and being observant of those with good emotional intelligence can help.
Problem solving is likewise linked to emotional intelligence. When solving a problem requires collaboration with others or the help of a fellow contact, then networking skills and the ability to maintain good working relationships will come in handy.
But we definitely need practice to build up our emotional intelligence. Our mind, body, and emotions have to be in harmony.